Service Terms

Welcome to balanceandserenity.com, we are committed to providing you with the best service and shopping experience. Before using our platform, please read the following terms of service carefully.

Registration
You may choose to register an account on the Shopify platform to better enjoy our services. Please make sure the information you provide is accurate, complete and true.

Payment
We accept a variety of payment methods, including credit cards, PayPal. to protect the security of your account, please do not share your payment information with others.

Shipping

We will process your order as quickly as possible and arrange for delivery by courier. You can track your package on the 17track platform or contact us for real-time logistics information. If your package is damaged or lost in transit in any way, we will provide you with after-sales service.We charge shipping fees based on actual conditions, you can check the exact cost before you place your order. We may also offer package shipping if your order amount meets certain conditions.

Return and exchange
If there is any quality problem with the product you received, or you are not satisfied with your purchase, you can submit a return or exchange request within 10 days of receiving the product. We will inspect the product and resolve the issue for you if it meets our return policy.

Privacy
We take your privacy very seriously. We are committed to not disclosing your personal information or transaction history to any third party except as required by law or as necessary to cooperate with regulatory agencies.

Intellectual Property
All content on our Platform, including trademarks, images, designs, text and other materials, is our intellectual property. Any reproduction, use, modification or distribution of such content without our prior written permission is prohibited.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.

Other Terms
We reserve the right to change the Terms of Service at any time. By continuing to use our platform, you are agreeing to accept our Terms of Service.

Thank you for choosing us, if you have any questions or suggestions, please feel free to contact us.

Email: [email protected]

Burst Wegoal Limited

71-75 Shelton Street,Covent Garden,London,WC2H 9JQ,UNITED KINGDOM